Academic Advisor

Touro University; New York (NY); On-site; USD 54,400 - 68,000; Full time

Benefits offered by this job

Full range of Health Plans

Dependent Care and Transit Programs

Life Insurance and AD&D

Short-term and Long-term disability programs

Retirement Plan (403b) with matching contribution

Tuition Exemption Program

Employee Assistance Program

Generous Paid Time Off

Job summary

Touro University is seeking an Academic Advisor to provide comprehensive academic support and guidance to students at NYSCAS. The advisor will schedule and manage meetings, advise students on courses and career goals, and maintain student records. Candidates must possess a Bachelor's degree and relevant experience in student recruitment or advising. The position offers a salary range of $54,400 to $68,000 per year, along with comprehensive health benefits and a supportive work environment.

Qualifications

• Proven experience working in student recruitment or advising within an educational institution is required.
• Proven customer service experience in a high-pressure environment is also acceptable.

Responsibilities

• Schedule and manage registration meetings effectively.
• Respond to student communication within 24 hours.
• Summarize meeting outcomes and document interactions.
• Advise students on academic and career goals.
• Assist in student orientation and adjustment.
• Serve as a case manager for students in need.

Skills

Proficiency in TC1

Proficiency in Tableau

Proficiency in Degree Works

Proficiency in Bookings

Strong organizational skills

Strong communication skills

Ability to maintain confidentiality

Excellent interpersonal skills

Education

Bachelor’s degree

Job description

Academic Advisor

Overview

The Academic Advisor plays a critical role within the advising team, providing comprehensive academic support and guidance to students enrolled at Touro University's NYSCAS.

Responsibilities

Key Responsibilities:

1. Scheduling and Meeting Management:
   • Utilize Bookings software to schedule all registration meetings.
   • Schedule Bookings appointments from 9:30 am to 5:00 pm.
   • Book meetings as half hour sessions with a 15-minute buffer.
   • Maintain a minimum open calendar booking window of 45 days.
   • Schedule at least 6 registration meetings per day, and 4 on Fridays or early dismissal days.
2. Communication:
   • Use Touro email and Zoom phone numbers exclusively for student communication.
   • Respond to phone messages and emails within 24 hours or the next business day, documenting responses via email or Zoom phone account.
3. Documentation and Reporting:
   • Summarize meeting outcomes in TC1.
   • Report the disposition of Academic Alert forms to the Administrative Assistant and other relevant parties within 24 hours or the next business day.
   • Maintain contact with all assigned students three times per semester regarding pending issues.
   • Document all student conversations in the Notes section of Bookings.
4. Student Advising:
   • Advise students on selecting and determining their academic goals and link these with their career aspirations.
   • Inform students about college policies, regulations, and requirements, including majors, minors, and concentrations.
   • Counsel students on choosing their programs semester-by-semester in an orderly and sequential fashion.
   • Assist students in registering for courses and making program changes.
   • Perform graduation checks and inform students about graduation requirements.
   • Consult with academic department chairs and staff on programming and scheduling matters.
   • Provide assistance in filing appropriate forms and monitor students on academic probation.
   • Counsel and guide students with graduate and professional school admissions procedures.
   • Prepare and submit appeals to the Committee on Academic Standing.
   • Compile lists of potential graduates each semester.
   • Work with potential students to inform them about the college and help them decide if Touro is the appropriate college for them and which Touro program can best serve their needs.
5. Student Support and Advocacy:
   • Assist in the orientation of entering students and help them adjust to college life.
   • Serve as a case manager for students, assisting with college as well as community and social services.
   • Counsel students with personal, family, and academic problems and provide support during stressful transitions.
   • Inform students about available services at Touro University and make referrals to other offices within the college.
   • Advocate for student rights within the college environment.
   • Identify at-risk students and notify relevant parties.
   • Refer students to appropriate agencies for additional support.
6. Additional Duties:
   • Perform other duties as determined by the Deans and Directors, noting that some responsibilities may be school or site-specific.

Qualifications

Education/ Experience

• Bachelor’s degree required
• Proven experience working student recruitment or advising within an educational institution or proven customer service experience in a high pressure environment.

Knowledge/ Skills/ Abilities

• Proficiency in TC1, Tableau, Degree Works, and Bookings.
• Strong organizational and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent interpersonal skills and a commitment to student success.

Maximum Salary

USD $68,000.00/Yr.

Minimum Salary

USD $54,400.00/Yr.

Benefits

• Full range of Health Plans
  • Medical Plans (choice of EPO, PPO, High Deductible HSA)
  • Flexible Spending Accounts (FSA)
  • Dental Plans (PPO & HMO) and Vision Plan
• Dependent Care and Transit Programs
• Life Insurance, AD&D and Voluntary Supplemental Life Insurance
• Short-term and Long-term disability programs
• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
• Employee Assistance Program
• Early-Release Fridays (upon approval)
• Generous Paid Time Off
  • Vacation, Sick Leave, Personal Leave & Floating Holiday
  • Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, [e-mail] (646-565-6285) or, alternatively, to the Chief Compliance Officer at [e-mail] and 646-565-6000 x55330.