Absence Programs Liaison & Client Training Specialist

Sedgwick Claims Management Services Ltd; Southfield (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Sedgwick in Southfield, MI, is seeking an experienced Absence Programs Coordinator to support client programs, assist in training, and help prepare reports for program administration.

The role involves coordinating between client HR and employees, analyzing program effectiveness, maintaining records, and supporting benefits fairs in a hybrid, onsite environment with strong collaboration across teams.

Qualifications

• Bachelor's degree or equivalent from an accredited college or university preferred.
• Six (6) years absence management experience or equivalent combination of education and experience required.
• Knowledge of legal requirements and best practices relevant to absence programs and administration.

Responsibilities

• Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
• Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
• Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.
• Maintains records and files pertinent to absence programs.
• Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.
• Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
• Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.

Skills

Communication

Analytical skills

MS Office

Organizational skills

Negotiation

Interpersonal skills

Team player

Self-motivation

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Sedgwick in Southfield, MI, is seeking an experienced Absence Programs Coordinator to support client programs, assist in training, and help prepare reports for program administration.

The role involves coordinating between client HR and employees, analyzing program effectiveness, maintaining records, and supporting benefits fairs in a hybrid, onsite environment with strong collaboration across teams.