Benefits & Leave Programs Liaison

Sedgwick Claims Management Services Ltd; Irving, Northern (TX, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Sedgwick Claims Management Services Ltd seeks a seasoned professional to coordinate absence program activities for key clients, support the Benefits Program Manager, and contribute to surveys, training, and reporting.

You will partner with client HR, employees, healthcare providers, and internal teams to optimize leave management, ensure compliance, and drive continuous improvement in absence program administration.

Qualifications

• Bachelor's degree or equivalent from an accredited college or university preferred.
• Six (6) years absence management experience or equivalent combination of education and experience required.
• Demonstrated progressive responsibilities strongly preferred.
• Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.

Responsibilities

• Coordinating activities of absence programs for specific client and assisting Benefits Program Manager.
• Communicating with client HR, employees, healthcare providers, and operations teams to resolve escalated issues.
• Assisting in evaluating results of absence programs and developing management reports.
• Maintaining records and files related to absence programs.
• Monitoring satisfaction with leave and disability administration through surveys and recommending changes.
• Ensuring compliance with legal requirements and best practices related to absence programs.

Skills

Oral and written communication

Analytical skills

Organizational skills

Negotiation skills

Interpersonal skills

Independent work

Team collaboration

Performance competencies

Education

Bachelor's degree or equivalent

Job description

Sedgwick Claims Management Services Ltd seeks a seasoned professional to coordinate absence program activities for key clients, support the Benefits Program Manager, and contribute to surveys, training, and reporting.

You will partner with client HR, employees, healthcare providers, and internal teams to optimize leave management, ensure compliance, and drive continuous improvement in absence program administration.