Client Services Director, Workforce Absence

Sedgwick; Irving (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Sedgwick is seeking a Dir Client Services – Workforce Absence to lead account management strategies, ensure client retention, and drive revenue growth across complex programs for large clients. The role involves coordinating staff across offices, overseeing service models, and guiding client surveys and renewal discussions.

Ideal candidates will have a bachelor’s degree, significant account management experience, and preferred CPCU/ARM/AIC designations.

Qualifications

• Bachelor’s degree or higher preferred.
• CPCU, AIC and/or ARM or related designation preferred.
• Ten years related experience; at least two years in account management or five years in Workforce Absence claim experience with supervisory background.

Responsibilities

• Develop and implement account management strategies for client service plans.
• Retain existing clients, drive satisfaction, and support revenue growth.
• Lead complex programs for jumbo clients with multi-office, multi-staff needs.
• Supervise local Client Services staff and coordinate with internal departments.

Skills

Account management

Client communication

Negotiation

Leadership

Project management

Analytical skills

Team collaboration

Forecasting & budgeting

Education

Bachelor’s degree

Professional designations (CPCU, ARM, AIC)

Tools

Microsoft Office

CRM systems

Job description

Sedgwick is seeking a Dir Client Services – Workforce Absence to lead account management strategies, ensure client retention, and drive revenue growth across complex programs for large clients. The role involves coordinating staff across offices, overseeing service models, and guiding client surveys and renewal discussions.

Ideal candidates will have a bachelor’s degree, significant account management experience, and preferred CPCU/ARM/AIC designations.