Benefits Liaison

Sedgwick Claims Management Services Ltd; Irving, Northern (TX, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Sedgwick Claims Management Services Ltd seeks a seasoned professional to coordinate absence program activities for key clients, support the Benefits Program Manager, and contribute to surveys, training, and reporting.

You will partner with client HR, employees, healthcare providers, and internal teams to optimize leave management, ensure compliance, and drive continuous improvement in absence program administration.

Qualifications

• Bachelor's degree or equivalent from an accredited college or university preferred.
• Six (6) years absence management experience or equivalent combination of education and experience required.
• Demonstrated progressive responsibilities strongly preferred.
• Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.

Responsibilities

• Coordinating activities of absence programs for specific client and assisting Benefits Program Manager.
• Communicating with client HR, employees, healthcare providers, and operations teams to resolve escalated issues.
• Assisting in evaluating results of absence programs and developing management reports.
• Maintaining records and files related to absence programs.
• Monitoring satisfaction with leave and disability administration through surveys and recommending changes.
• Ensuring compliance with legal requirements and best practices related to absence programs.

Skills

Oral and written communication

Analytical skills

Organizational skills

Negotiation skills

Interpersonal skills

Independent work

Team collaboration

Performance competencies

Education

Bachelor's degree or equivalent

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Benefits Liaison

PRIMARY PURPOSE

To coordinate activities of absence programs for specific client; to assist/support Benefits Program Manager; to implement customer surveys; to assist in client training and benefits fairs; and to prepare reports for program administration.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
• Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
• Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.
• Maintains records and files pertinent to absence programs.
• Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.
• Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
• Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.
• Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.
• Assists with client training and development of communications; assists in administration of benefits fairs as needed.
• Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as needed.

QUALIFICATIONS

Education & Licensing Bachelor's degree or equivalent from an accredited college or university preferred.

Experience Six (6) years absence management experience or equivalent combination of education and experience required. Demonstrated progressive responsibilities strongly preferred. Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.

Skills & Knowledge

Knowledge of legal requirements and best practices relevant to absence programs and administration Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Negotiation skills Good interpersonal skills Self motivated with ability to work independently Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com