Absence Management Account Specialist

ComPsych; United States; Presencial; USD 40 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Medical, dental, vision

401(k) with match

Wellness program

Resumo da oferta

ComPsych in the United States is seeking an Absence Account Representative to proactively build and maintain positive client relationships. You will serve as a liaison between clients and internal teams, delivering information to ensure understanding of procedures and services.

Responsibilities include acting as the expert on ComPsych services, handling accounts with independent judgement, expanding book of business, supporting other managers, and representing ComPsych’s values daily.

Qualificações

• 1+ years of experience creating and maintaining successful customer relationships.
• Account Management experience a plus
• Exposure to benefits administration or HR compliance a plus
• Proficiency in Microsoft Office Suite
• In-depth knowledge of FMLA compliance a plus
• Ability to travel up to 25% of the time

Responsabilidades

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.
• Use independent judgement and discretion when handling matters related to assigned accounts.
• Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business.
• Investigate, review, and resolve client concerns and communicate resolution or next steps to ensure customer satisfaction.
• Serve as trusted advisor to client during implementation and post-implementation.
• Retain, grow, and expand book of business by identifying opportunities to expand services with additional products.
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence.
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers.
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis.
• Work independently as well as foster a positive team environment to best serve our customers.
• Other duties as assigned

Conhecimentos

Customer relationship

Account management

MS Office

FMLA knowledge

Formação académica

Bachelor’s degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

ComPsych in the United States is seeking an Absence Account Representative to proactively build and maintain positive client relationships. You will serve as a liaison between clients and internal teams, delivering information to ensure understanding of procedures and services.

Responsibilities include acting as the expert on ComPsych services, handling accounts with independent judgement, expanding book of business, supporting other managers, and representing ComPsych’s values daily.