Account Representative - Absence

ComPsych; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401(k) with match

Wellness program

Job summary

ComPsych in the United States is seeking an Absence Account Representative to proactively build and maintain positive client relationships. You will serve as a liaison between clients and internal teams, delivering information to ensure understanding of procedures and services.

Responsibilities include acting as the expert on ComPsych services, handling accounts with independent judgement, expanding book of business, supporting other managers, and representing ComPsych’s values daily.

Qualifications

• 1+ years of experience creating and maintaining successful customer relationships.
• Account Management experience a plus
• Exposure to benefits administration or HR compliance a plus
• Proficiency in Microsoft Office Suite
• In-depth knowledge of FMLA compliance a plus
• Ability to travel up to 25% of the time

Responsibilities

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.
• Use independent judgement and discretion when handling matters related to assigned accounts.
• Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business.
• Investigate, review, and resolve client concerns and communicate resolution or next steps to ensure customer satisfaction.
• Serve as trusted advisor to client during implementation and post-implementation.
• Retain, grow, and expand book of business by identifying opportunities to expand services with additional products.
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence.
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers.
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis.
• Work independently as well as foster a positive team environment to best serve our customers.
• Other duties as assigned

Skills

Customer relationship

Account management

MS Office

FMLA knowledge

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

About The Role

We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The Absence Account Representative will be responsible for working with the management team to meet and exceed client expectations. This role will serve as a liaison between clients and internal departments and deliver information to ensure understanding of procedures and services.

What You’ll Do

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.
• Use independent judgement and discretion when handling matters related to assigned accounts.
• Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business.
• Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction.
• Serve as trusted advisor to client during implementation and post-implementation
• Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
• Work independently as well as foster a positive team environment to best serve our customers
• Other duties as assigned

What We’re Looking For

• Bachelor’s Degree preferred
• 1+ years of experience creating and maintaining successful customer relationships required
• Account Management experience a plus
• Exposure to benefits administration or HR compliance a plus
• Proficiency in Microsoft Office Suite
• In-depth knowledge of FMLA compliance a plus
• Ability to travel up to 25% of the time

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation And Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The salary range for this position is $40,000 - $50,000 USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice .