Strategic Account Specialist

ComPsych Corporation; Idaho, United States, Northern America, Americas; Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee Assistance Program (EAP)

Wellness program

Job summary

ComPsych Corporation is seeking an Account Representative to manage a diverse portfolio of clients, build strong relationships, and drive service delivery excellence. You will understand client needs, align ComPsych services, and help ensure retention and profitability across industries.

The role emphasizes communication, problem solving, and the ability to travel up to 25% as needed. A bachelor’s degree and 1+ year of account management experience are required; healthcare or sales background is

Qualifications

• Bachelor’s degree required.
• 1+ years of experience creating and maintaining successful customer relationships.
• Healthcare background a plus.
• Sales experience a plus.
• Outstanding interpersonal skills.
• Computer literacy in Microsoft Office Suite.
• Stable work history.
• Ability to travel up to 25% of the time.
• Self-starter with ability to multi-task and work autonomously.
• Excellent organizational and project management skills.
• Effective interpersonal and communication skills.

Responsibilities

• Maintain and develop relationships with assigned clients, ensuring the company's goals are met and clients’ needs are addressed.
• Use independent judgement and discretion when handling matters related to assigned accounts.
• Exhibit excellent interpersonal and customer service skills when responding to client inquiries as well as resolving issues.
• Retain and grow book of business by meeting customer satisfaction ratings and by identifying upselling opportunities, creating marketing strategies and collaborating on product enhancements.
• UnderstandComPsych's services and value proposition to advocate the benefits of our products and services to our customers
• Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
• Create retention strategies withDirector, Account Servicesto create account planning for customers yearly.
• Work with customers to understand and determine the appropriate delivery of ComPsych’s products and services resulting in customized communication strategies and training.
• Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status and utilization
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
• Perform other duties as assigned

Skills

Customer relationships

Interpersonal skills

Communication skills

Microsoft Office Suite

Self-starter

Travel up to 25%

Education

Bachelor’s degree

Tools

CRM software

Job description

ComPsych Corporation is seeking an Account Representative to manage a diverse portfolio of clients, build strong relationships, and drive service delivery excellence. You will understand client needs, align ComPsych services, and help ensure retention and profitability across industries.

The role emphasizes communication, problem solving, and the ability to travel up to 25% as needed. A bachelor’s degree and 1+ year of account management experience are required; healthcare or sales background is