ABA Client Success Liaison — Care & Coordination

United Care Applied Behavioral Analysis PLLC; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Growth opportunities

Brooklyn office

Impactful work

Career progression

Long-term advancement

Job summary

United Care ABA is seeking a Client Support Specialist to support families and providers after intake, ensuring clear communication, organized case management, and continuity of care across services.

You will act as a steady point of contact with families and clinical teams, monitor authorizations, assist with scheduling, maintain case records in CentralReach, and help resolve needs to keep ABA services running smoothly.

Qualifications

• Experience in care coordination, case management, or healthcare administration.
• Strong organizational skills and comfort managing multiple active cases.
• Excellent communicator (phone, text, email) who builds trust with families and providers.
• Detail-oriented and able to follow processes consistently.
• Calm, steady, and solutions-focused during fast-paced weeks.
• Interested in growing with a scaling startup.

Responsibilities

• Serve as a primary point of contact for families once services begin.
• Support families with clear, compassionate communication.
• Monitor authorizations and ensure services remain within approved hours.
• Track documentation and follow up with providers for missing items.
• Assist with provider scheduling changes, coverage needs, and continuity of care.
• Coordinate with BCBAs and internal teams to resolve case-related needs.
• Help maintain accurate case records in CentralReach.
• Monitor ongoing case timelines and flag issues that need operational or clinical support.
• Support families with questions, concerns, and general guidance throughout services.

Skills

Care coordination

Case management

Healthcare administration

Organizational skills

Communication

Attention to detail

Calm under pressure

Growth mindset

Job description

United Care ABA is seeking a Client Support Specialist to support families and providers after intake, ensuring clear communication, organized case management, and continuity of care across services.

You will act as a steady point of contact with families and clinical teams, monitor authorizations, assist with scheduling, maintain case records in CentralReach, and help resolve needs to keep ABA services running smoothly.