Care Coordinator: Seamless Family Support & Impact

United Care Applied Behavioral Analysis PLLC; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Brooklyn office renovation

Growth opportunities

Job summary

United Care ABA in Brooklyn is seeking a Care Coordinator to serve as the central link between families, clinicians, and staff. You will manage schedules, resolve service issues, and ensure clear communication while supporting insurance follow-ups and administrative needs that keep care running smoothly.

This frontline role offers growth opportunities for someone who values proactive problem solving, fast follow-up, and compassionate, reliable service to families and providers.

Qualifications

• Experience in care coordination, healthcare admin, or ABA (strongly preferred).
• Excellent communication and organizational skills.
• Confident using phone, text, and email to connect with families and staff.
• Calm under pressure and detail-oriented in fast-paced situations.
• Compassionate, responsive, and committed to high-quality service.

Responsibilities

• Serve as the go-to contact for families, providers, and BCBAs.
• Manage provider-parent schedules, cancellations, and service changes.
• Log services accurately and on time to support payroll and billing workflows.
• Handle provider questions related to admin, billing, or scheduling.
• Follow up urgently on insurance issues to avoid delays in care.
• Keep families informed, reassured, and supported throughout the care journey.
• Anticipate issues before they become problems and resolve them quickly.

Skills

Care coordination

Communication

Organizational skills

Customer service

Calm under pressure

Job description

United Care ABA in Brooklyn is seeking a Care Coordinator to serve as the central link between families, clinicians, and staff. You will manage schedules, resolve service issues, and ensure clear communication while supporting insurance follow-ups and administrative needs that keep care running smoothly.

This frontline role offers growth opportunities for someone who values proactive problem solving, fast follow-up, and compassionate, reliable service to families and providers.