Family Support Coordinator

United Care Applied Behavioral Analysis PLLC; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Brooklyn office renovation

Growth opportunities

Job summary

United Care ABA in Brooklyn is seeking a Care Coordinator to serve as the central link between families, clinicians, and staff. You will manage schedules, resolve service issues, and ensure clear communication while supporting insurance follow-ups and administrative needs that keep care running smoothly.

This frontline role offers growth opportunities for someone who values proactive problem solving, fast follow-up, and compassionate, reliable service to families and providers.

Qualifications

• Experience in care coordination, healthcare admin, or ABA (strongly preferred).
• Excellent communication and organizational skills.
• Confident using phone, text, and email to connect with families and staff.
• Calm under pressure and detail-oriented in fast-paced situations.
• Compassionate, responsive, and committed to high-quality service.

Responsibilities

• Serve as the go-to contact for families, providers, and BCBAs.
• Manage provider-parent schedules, cancellations, and service changes.
• Log services accurately and on time to support payroll and billing workflows.
• Handle provider questions related to admin, billing, or scheduling.
• Follow up urgently on insurance issues to avoid delays in care.
• Keep families informed, reassured, and supported throughout the care journey.
• Anticipate issues before they become problems and resolve them quickly.

Skills

Care coordination

Communication

Organizational skills

Customer service

Calm under pressure

Job description

Support families, streamline care, grow your future!

About Us

United Care ABA is a fast-growing company delivering ABA therapy services to children and families. As we rapidly expand, the Care Coordinator role offers the opportunity to join early, make an impact, and grow in a supportive, mission-driven environment. If you thrive on helping others and keeping things running smoothly behind the scenes, this is your moment.

The Role

As a Care Coordinator, you’ll be the key connection between families, clinicians, and technicians—helping ensure care is delivered seamlessly. You’ll manage schedules, troubleshoot service issues, and provide consistent, clear communication with parents and staff. You’ll also support insurance follow-ups and administrative needs that keep families supported and providers focused.

This is a frontline operations role with real impact. You’ll be trusted to solve problems, anticipate needs, and ensure no detail gets missed. For someone who takes pride in clear communication, fast follow-up, and meaningful work—there’s room to grow quickly.

What You’ll Do

• Serve as the go-to contact for families, providers, and BCBAs
• Manage provider-parent schedules, cancellations, and service changes
• Log services accurately and on time to support payroll and billing workflows
• Handle provider questions related to admin, billing, or scheduling
• Follow up urgently on insurance issues to avoid delays in care
• Keep families informed, reassured, and supported throughout the care journey
• Anticipate issues before they become problems and resolve them quickly

What We’re Looking For

• Experience in care coordination, healthcare admin, or ABA (strongly preferred)
• Excellent communication and organizational skills
• Confident using phone, text, and email to connect with families and staff
• Calm under pressure and detail-oriented in fast-paced situations
• Compassionate, responsive, and committed to high-quality service

Why United Care ABA

• Competitive pay
• Newly renovated Brooklyn office
• Join a high-growth startup with real advancement opportunity
• Help build something that truly matters from the ground up