Health Services Coordinator - ABA Intake & Authorizations

ABA Squad; Miami (FL); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Job summary

ABA Squad in Miami is looking for a full-time Health Services Coordinator to support client intake and authorization processes. This role requires excellent organizational skills and the ability to manage multiple open cases while verifying insurance benefits and guiding families through the intake process.

The position offers a hybrid work schedule with work-from-home options on certain days, along with benefits like paid time off, health insurance, and retirement plans.

Qualifications

• Experience in healthcare intake, insurance verification, or medical office administration.
• Strong phone and follow-up skills.
• Ability to manage multiple open cases and document accurately.

Responsibilities

• Guide families through the intake process.
• Verify insurance benefits and eligibility.
• Maintain accurate records in company systems.

Skills

Healthcare intake experience

Insurance verification

Customer service skills

Attention to detail

Organizational skills

Job description

ABA Squad is hiring a full-time Health Services Coordinator to support our client intake and authorization process. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working with families, insurance verification, and healthcare/ABA documentation.

This position is a key part of our onboarding process and helps move new referrals from initial caregiver inquiry to assessment and therapy authorization.

Schedule & Pay

• Full-time
• $23–$26/hour, based on experience, plus Bonus opportunities
• Hybrid schedule
• Work from home: Mondays & Fridays
• In office: Tuesdays, Wednesdays & Thursdays

Benefits

• Paid Time Off
• Two weeks of Paid Time Off (PTO) per year
• Paid Holidays include: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day
• Retirement Benefits
• 401(k) retirement plan (optional enrollment)
• Insurance Benefits
• Health Insurance
• Dental Insurance
• Vision Insurance

What You’ll Do

• Answer caregiver calls and guide families through the intake process
• Collect and document intake information for new referrals
• Send intake packets and consent forms to families
• Follow up with caregivers on incomplete paperwork, missing signatures, and pending documents
• Verify insurance benefits and eligibility for new referrals
• Request and track initial assessment authorizations and therapy authorizations
• Maintain accurate records in company systems and intake tracking tools
• Follow up with families and insurance companies to keep cases moving forward
• Complete monthly eligibility checks and annual benefits verification for active clients

What We’re Looking For

• Experience in healthcare intake, insurance verification, authorizations, ABA administration, medical office administration, or a similar role
• Strong phone, follow-up, and customer service skills
• Excellent attention to detail and ability to manage multiple open cases
• Experience working with commercial insurance and/or Medicaid
• Strong organizational and documentation skills
• Comfortable learning and using multiple systems, spreadsheets, and payer portals
• ABA, pediatric therapy, or behavioral health experience is a plus

Why Join ABA Squad?

At ABA Squad, we care deeply about creating a positive experience for families from the very first call. We’re looking for someone who is proactive, dependable, and genuinely enjoys helping families navigate the intake process while keeping everything organized behind the scenes.

If you enjoy a fast-paced administrative role that combines family communication, insurance coordination, and process management, we’d love to hear from you.

Flexible work from home options available.