ABA Case Manager - Family & Provider Support

heartlandbehavior; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance (95% company paid)

Dental

Vision

Life Insurance

401K with company match

Holiday Pay

PTO

Job summary

heartlandbehavior is seeking a Case Manager to oversee a designated caseload within the client operations team. You will foster strong communication with families, support providers, and ensure smooth service delivery from intake to completion.

The role emphasizes coordinating staffing, resolving service challenges, and maintaining accurate documentation and records. HIPAA compliance and ethical standards are required across all duties.

Qualifications

• Strong documentation and organizational skills.
• Exceptional attention to detail.
• Ability to multitask and meet deadlines.
• Proactive and positive team player.
• Proficient with computer systems and basic software.
• Quick learner in a fast-paced environment.

Responsibilities

• Maintain ongoing communication with families to build trust from intake through service completion.
• Guide and support team providers to deliver optimal care.
• Address and resolve service-related issues promptly.
• Ensure timely receipt of patient progress reports.
• Assist in obtaining insurance authorizations.
• Monitor utilization and maximize authorized hours.

Skills

Documentation

Attention to detail

Decision making

Positive attitude

Computer proficiency

Fast learner

Job description

heartlandbehavior is seeking a Case Manager to oversee a designated caseload within the client operations team. You will foster strong communication with families, support providers, and ensure smooth service delivery from intake to completion.

The role emphasizes coordinating staffing, resolving service challenges, and maintaining accurate documentation and records. HIPAA compliance and ethical standards are required across all duties.