Case Manager: ABA Services & Family Support

BK Behavior; Des Moines (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life Insurance

401K match

Holiday Pay

PTO

Job summary

BK Behavior seeks a Case Manager to oversee a designated caseload within the client operations team. The role focuses on ensuring seamless service delivery, proper staffing, and offering guidance to families and providers.

The position emphasizes communication, insurance authorizations, and accurate documentation, with a strong commitment to confidentiality and HIPAA compliance in a fast-paced environment.

Qualifications

• Proficiency in documentation, organization and tracking skills.
• Exceptional attention to detail.
• Decision making; Ability to multitask.
• Positive attitude.
• Computer proficiency and ability to meet deadlines in a fast-paced environment.

Responsibilities

• Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.
• Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.
• Proactively address and resolve service-related issues and challenges that may arise.
• Ensure the prompt receipt of patient progress reports.
• Actively participate in facilitating the acquisition of insurance authorizations.
• Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.
• Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.
• Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.
• Thoroughly record and document all interactions and correspondence with both clients and providers.
• Ensure systems and client databases remain up to date.
• Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
• Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

Skills

Attention to detail

Communication skills

Multitasking

Documentation

Computer proficiency

Fast-paced environment

Job description

BK Behavior seeks a Case Manager to oversee a designated caseload within the client operations team. The role focuses on ensuring seamless service delivery, proper staffing, and offering guidance to families and providers.

The position emphasizes communication, insurance authorizations, and accurate documentation, with a strong commitment to confidentiality and HIPAA compliance in a fast-paced environment.