Case Manager

BK Behavior; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance (95% paid by company)

Dental insurance

Vision Insurance

Life Insurance

401K with company match

Holiday Pay / PTO

Job summary

BK Behavior seeks a dedicated Case Manager to join our client operations team in the United States. You will oversee a designated caseload, coordinate services, support families, and guide providers to deliver high-quality outcomes for children with ASD.

In this role, you will maintain thorough documentation, ensure HIPAA compliance, and collaborate with staff on staffing and service delivery while upholding the company’s policies and values.

Qualifications

• Strong documentation and organizational skills are essential.
• Excellent attention to detail and accuracy in record-keeping.
• Ability to make timely decisions and manage multiple tasks.

Responsibilities

• Maintain ongoing communication with families and build rapport.
• Guide providers to deliver optimal care to families.
• Address and resolve service-related issues and ensure timely progress reports.
• Ensure insurance authorizations are obtained promptly.
• Monitor staffing and onboarding processes for timely caseload coverage.
• Document all interactions and keep client databases up to date.
• Adhere to policies, HIPAA, and applicable laws.

Skills

Documentation & organization

Attention to detail

Decision making

Multitasking

Positive attitude

Computer proficiency

Fast learner

Job description

ROLE

The Case Manager plays a pivotal role within the client operations team holding direct responsibility for overseeing a designated caseload Primary objectives include facilitating seamless service delivery ensuring appropriate staffing and offering support and guidance to families and providers on the team

WHY JOIN US

Competitive compensation and benefits packageFriendly office environmentGreat exposure to the emerging field of Applied Behavior Analysis ABAA rewarding position seeing the results of children with ASD reach their full potentialFull Benefits packageHealth insurance paid 95 by the companyDental Vision and Life Insurance401K with a company matchHoliday PayPTO

RESPONSIBILITIES

• Include but are not limited to Foster and sustain ongoing communication with families cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services including monthly check in callsProvide guidance and support to the providers of the team to enable them to provide optimal care to the familiesProactively address and resolve service related issues and challenges that may ariseEnsure the prompt receipt of patient progress reportsActively participate in facilitating the acquisition of insurance authorizationsMonitor and work towards increasing the utilization and ensure authorized hours are effectively utilizedCollaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffingPerform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding processThoroughly record and document all interactions and correspondence with both clients and providersEnsure systems and client databases remain up to dateParticipate in team meetings and integrate suggestions that are provided for the betterment of the departmentAdhere to all company policies and procedures uphold ethical and professional standards client confidentiality HIPAA compliance and comply with all relevant local state and federal laws regarding case management provision

REQUIREMENTS

• Proficiency in documentation organization and tracking skillsExceptional attention to detailDecision making; Ability to multitaskPositive attitudeComputer proficiencyQuick learner and ability to work in a fast paced work environment where deadlines have to be met