AV Lead Technician

JLL; Cambridge (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

JLL is seeking an Audio Visual Lead Technician to join our team in Cambridge, MA. The role provides white-glove technical support for internal and executive meetings, manages AV systems, and ensures high availability of conference spaces.

Responsibilities include configuring Crestron, Logitech, Polycom, and video conferencing services (Teams/Zoom/WebEx), performing preventive maintenance, leading trainings, and coordinating with IT and client staff to deliver seamless meetings.

Qualifications

• Bachelor's degree or equivalent work experience with 3+ years in a client/customer service environment.
• Experience with managing AV conference spaces in a corporate setting.

Responsibilities

• Provide white-glove technical support for internal, customer, and executive meetings.
• Proactively identify AV issues and propose solutions.
• Demonstrate knowledge of video conferencing services (Teams/Zoom/WebEx).
• Lead deployment and operation of Crestron Flex, Logitech, and Polycom VTC codecs.
• Configure rooms per specifications and assist with setup/breakdown.
• Maintain conference room standards and equipment.
• Troubleshoot AV hardware and wiring; escalate to IT when needed.
• Lead trainings and assist with AV projects and onboarding.

Skills

Excellent service orientation

Communication skills

Advanced troubleshooting

Teamwork

Time management

Detail oriented

Learn new software

Cts Certification preferred

Education

Bachelor's degree + 3+ years experience

High School + 4+ years experience

Tools

Crestron Flex

Logitech

Polycom VTC

Microsoft Teams

Zoom

WebEx

Crestron

AMX

Extron

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview

We are looking for an Audio Visual Lead Technician to join our team. This position is primarily responsible for providing support for the AV conference spaces and systems.

Key Responsibilities

• Provide white-glove technical support for internal, customer, and C-level executive meetings
• Proactively identify potential AV issues and provide solutions to clients' concerns or needs
• Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
• Advanced expertise and guidance for the deployment & operation of Crestron Flex, Logitech, and Polycom VTC codec
• Review standard setup specifications for meetings and conferences
• Contact clients to ensure proper set up of configurable rooms per specifications (also responsible for set up and breakdown of table/chair layouts, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
• Ensure cleanliness, temperature, and functionality of conference rooms
• Electronics troubleshooting skills - ability to determine and localize where the problem exists
• Maintain conference room standards for signage, equipment, and seating
• Respond to client requests promptly
• Ensure consumables are available for the client
• Advanced level of escalation support for the on-account AV team
• Lead industry team trainings
• Assist with leading AV projects
• Assist with on-boarding new team members
• Assist manager with KPI and reporting for any AV metrics
• Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
• Perform routine and proactive testing to ensure the functionality of equipment before use
• Alignment and calibration procedures for audio and video devices
• Responsible for communicating the need for maintenance or repair of audio-visual equipment
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
• Occasional commissioning or service programming/firmware updates
• Launch AV/VC calls for executive conferences before start times and ensures all conferencing locations are connected to the required standard
• Verify setups in accordance with specific requests
• Be on call to provide technical assistance and troubleshoot technology
• Test equipment before conferences to ensure the functionality
• Assist with integration and configuration of external devices (microphones, notebooks, remotes, etc.) as needed
• Coordinate with client IT department as needed
• Provide remote troubleshooting support for other locations, review service tickets, work with local staff or vendors to solve issues
• Any other duties and tasks assigned

Qualifications

• Bachelor's degree and 3+ years of related experience OR High School education with 4+ years of related experience
• 4 years experience in a client/customer service-oriented environment, preferably in a corporate conference center
• 4+ years of experience with Microsoft Office in an office environment
• Possession of excellent service orientation, responsiveness, and organizational skills
• Possession of excellent oral and written communication skills
• Ability to pay strict attention to detail and follow-through
• Advanced troubleshooting skills and support of AV software and hardware configurations
• Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines
• Ability to work well in a structured and unstructured environment as a self-starter
• Demonstrate the ability to perform under pressure and manage time well
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintain a professional appearance and demeanor
• Experience with a hotel, corporate conference center, or large enterprise systems
• Experience with EMS or any web-based conference room scheduling system preferred
• CTS Certification (preferred)
• Crestron, AMX, or Extron Certifications (preferred)

Physical Work Requirements

Frequent stooping, kneeling, crouching, reaching, pulling, lifting, and grasp