A/V Engineer & IronBow Specialist, Flexible Schedule

Ignite IT; Suitland (MD); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

HSA

Life Insurance

PTO

Professional development assistance

Training

Tuition reimbursement

Flexible schedule

Flexible spending account

Referral program

Paid Legal Plan

Job summary

The role involves configuring and troubleshooting Cisco Webex Room Kit, Biamp Tesira, Crestron and Dante networks, and collaborating with infrastructure teams while documenting procedures for executive events.

Qualifications

• Deep understanding of enterprise network topology and how A/V systems integrate with network infrastructure.
• Extensive hands-on experience supporting and configuring Cisco Webex Room Kit collaboration technologies.
• Strong experience with enterprise audio/visual systems and integrated conferencing environments.
• Proficiency with Biamp/Tesira audio platforms.
• Experience with Crestron control systems.
• Experience with Aurora multimedia solutions.
• Knowledge of Dante-enabled audio networking environments.
• Ability to troubleshoot complex technical issues across hardware, software, network, endpoint, and application layers.
• Experience diagnosing issues across OSI Layers 1, 2, 3, 6, and 7.
• Strong root cause analysis and problem-resolution skills.
• Ability to work effectively in high-visibility, mission-critical operational environments.
• Excellent communication, collaboration, and cross-functional coordination skills.

Responsibilities

• Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies.
• Provide technical support for IronBow-supported collaboration solutions and related enterprise collaboration infrastructure.
• Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services.
• Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues.
• Troubleshoot issues across multiple OSI layers, including Layer 1 physical connectivity, Layer 2 switching, Layer 3 routing, Layer 6 presentation, and Layer 7 application services.
• Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service.
• Support and configure enterprise A/V platforms, including Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments.
• Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams to resolve cross-functional technical issues.
• Monitor system performance and support preventative maintenance activities to ensure reliable collaboration services.
• Document troubleshooting steps, configurations, resolutions, and operational procedures.
• Support high-priority meetings, executive events, and mission-critical collaboration sessions as needed.
• Recommend improvements to enhance system reliability, performance, scalability, and user experience.

Skills

Enterprise network topology

Webex Room Kit

A/V systems

Biamp Tesira

Crestron

Aurora multimedia

Dante

Troubleshooting

OSI Layers

Root cause analysis

Mission-critical environments

Communication

Tools

Cisco Webex Room Kit

Biamp Tesira

Crestron

Aurora multimedia

Dante

Job description

The role involves configuring and troubleshooting Cisco Webex Room Kit, Biamp Tesira, Crestron and Dante networks, and collaborating with infrastructure teams while documenting procedures for executive events.