AV Engineer / IronBow Specialist

Ignite IT; Suitland (MD); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

HSA

Life Insurance

PTO

Professional development assistance

Training

Tuition reimbursement

Flexible schedule

Flexible spending account

Referral program

Paid Legal Plan

Job summary

The role involves configuring and troubleshooting Cisco Webex Room Kit, Biamp Tesira, Crestron and Dante networks, and collaborating with infrastructure teams while documenting procedures for executive events.

Qualifications

• Deep understanding of enterprise network topology and how A/V systems integrate with network infrastructure.
• Extensive hands-on experience supporting and configuring Cisco Webex Room Kit collaboration technologies.
• Strong experience with enterprise audio/visual systems and integrated conferencing environments.
• Proficiency with Biamp/Tesira audio platforms.
• Experience with Crestron control systems.
• Experience with Aurora multimedia solutions.
• Knowledge of Dante-enabled audio networking environments.
• Ability to troubleshoot complex technical issues across hardware, software, network, endpoint, and application layers.
• Experience diagnosing issues across OSI Layers 1, 2, 3, 6, and 7.
• Strong root cause analysis and problem-resolution skills.
• Ability to work effectively in high-visibility, mission-critical operational environments.
• Excellent communication, collaboration, and cross-functional coordination skills.

Responsibilities

• Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies.
• Provide technical support for IronBow-supported collaboration solutions and related enterprise collaboration infrastructure.
• Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services.
• Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues.
• Troubleshoot issues across multiple OSI layers, including Layer 1 physical connectivity, Layer 2 switching, Layer 3 routing, Layer 6 presentation, and Layer 7 application services.
• Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service.
• Support and configure enterprise A/V platforms, including Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments.
• Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams to resolve cross-functional technical issues.
• Monitor system performance and support preventative maintenance activities to ensure reliable collaboration services.
• Document troubleshooting steps, configurations, resolutions, and operational procedures.
• Support high-priority meetings, executive events, and mission-critical collaboration sessions as needed.
• Recommend improvements to enhance system reliability, performance, scalability, and user experience.

Skills

Enterprise network topology

Webex Room Kit

A/V systems

Biamp Tesira

Crestron

Aurora multimedia

Dante

Troubleshooting

OSI Layers

Root cause analysis

Mission-critical environments

Communication

Tools

Cisco Webex Room Kit

Biamp Tesira

Crestron

Aurora multimedia

Dante

Job description

The AV Engineer / IronBow Specialist will support, maintain, troubleshoot, and optimize enterprise audio/visual and collaboration environments, with a focus on IronBow-supported collaboration solutions and integrated conferencing capabilities. This role requires a strong technical foundation in network topology, collaboration technologies, and fully integrated audio and video systems used in high-visibility, mission-critical environments.

Key Responsibilities

• Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies
• Provide technical support for IronBow-supported collaboration solutions and related enterprise collaboration infrastructure
• Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services
• Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues
• Troubleshoot issues across multiple OSI layers, including Layer 1 physical connectivity, Layer 2 switching, Layer 3 routing, Layer 6 presentation, and Layer 7 application services
• Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service
• Support and configure enterprise A/V platforms, including Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante-enabled audio networking environments
• Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams to resolve cross-functional technical issues
• Monitor system performance and support preventative maintenance activities to ensure reliable collaboration services
• Document troubleshooting steps, configurations, resolutions, and operational procedures
• Support high-priority meetings, executive events, and mission-critical collaboration sessions as needed
• Recommend improvements to enhance system reliability, performance, scalability, and user experience

Qualifications

• Deep understanding of enterprise network topology and how A/V systems integrate with network infrastructure
• Extensive hands-on experience supporting and configuring Cisco Webex Room Kit collaboration technologies
• Strong experience with enterprise audio/visual systems and integrated conferencing environments
• Proficiency with Biamp/Tesira audio platforms
• Experience with Crestron control systems
• Experience with Aurora multimedia solutions
• Knowledge of Dante-enabled audio networking environments
• Ability to troubleshoot complex technical issues across hardware, software, network, endpoint, and application layers
• Experience diagnosing issues across OSI Layers 1, 2, 3, 6, and 7
• Strong root cause analysis and problem-resolution skills
• Ability to work effectively in high-visibility, mission-critical operational environments
• Excellent communication, collaboration, and cross-functional coordination skills

Preferred Qualifications

• Experience supporting IronBow-delivered or IronBow-managed enterprise collaboration solutions, monitoring tools, and management platforms
• Experience supporting enterprise conference rooms, executive briefing centers, operations centers, or large-scale integrated collaboration environments
• Familiarity with telecommunications, endpoint support, and enterprise infrastructure operations
• Experience supporting federal, government, or highly regulated enterprise environments
• Experience developing or maintaining technical documentation, SOPs, and troubleshooting guides

Core Competencies

• Enterprise A/V engineering
• Cisco Webex Room Kit support
• IronBow collaboration solution support
• Network-aware troubleshooting
• Integrated collaboration systems
• Audio/video signal flow analysis
• Root cause analysis
• Cross-functional technical coordination
• Mission-critical operational support
• Strong customer service and executive support presence

Benefits

• 401(k) with matching and 100% Vested
• Health Insurance - 3 plans to select from
• Dental insurance
• Vision Insurance
• Health savings account
• Life insurance
• Short Term Disability
• Long Term Disability
• AD&D
• Paid time off
• Professional development assistance
• Training
• Tuition reimbursement
• Flexible schedule
• Flexible spending account
• Referral program
• Paid Legal Plan
• and more...

Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Applicants selected may be required to possess and maintain a government clearance