A&D Key Account Manager: Growth & Program Launch

JBC TECHNOLOGIES INC; North Ridgeville (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

JBC TECHNOLOGIES INC in North Ridgeville, OH is seeking an Account Manager to maintain and grow key customer relationships in the Aerospace and Defense market. This inside position requires problem-solving, technical understanding, and a customer-focused approach.

You will coordinate with Engineering, Supply Chain, and Operations to launch programs on time, manage quotations, and prepare sales forecasts. Some travel is required up to 10% of the time.

Qualifications

• Bachelor’s degree in business, engineering, or related field from an accredited institution.
• 3–5 years of experience in the aerospace/defense industry or equivalent.
• Understanding of A&D procurement process and regulations.

Responsibilities

• Serves as primary point of contact for all customer requests.
• Develops and maintains in-depth knowledge of customer business and market trends.
• Manages the quotation process for new parts.
• Onboards new customer projects, coordinating with Engineering, Supply Chain and Operations teams to ensure all new programs are launched on time and as intended.
• Works with Manufacturing, Operations and Quality to maintain long-term profitability, address customer concerns, and increase customer satisfaction.
• Uses the CRM database to maintain accurate contact, account, opportunity, and complaint records.
• Uses the ERP system to enter, manage, and track customer orders.
• Conducts periodic virtual or in-person meetings to determine requirements of new opportunities and to provide status of current accounts.
• Prepares quarterly and annual sales forecasts to support company profit planning.
• Supports and contributes to organizational and customer focused continuous improvement initiatives.
• Maintains professional and technical knowledge of industry trends; attends vendor meetings and industry trade shows.

Skills

Communication & Interpersonal Skills

Problem-Solving

Technical Aptitude

Organizational Skills

Agility & Adaptability

Collaboration & Teamwork

Education

Bachelor’s degree

Job description

JBC TECHNOLOGIES INC in North Ridgeville, OH is seeking an Account Manager to maintain and grow key customer relationships in the Aerospace and Defense market. This inside position requires problem-solving, technical understanding, and a customer-focused approach.

You will coordinate with Engineering, Supply Chain, and Operations to launch programs on time, manage quotations, and prepare sales forecasts. Some travel is required up to 10% of the time.