A&D Account Manager: Strategic Client & Program Lead

JBC Technologies, Inc.; North Ridgeville (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

JBC Technologies, Inc. is seeking an Account Manager to maintain and grow key aerospace and defense customer relationships.

The role serves as the primary point of contact, coordinates with Engineering, Supply Chain, and Operations, and leads program launches to meet customer expectations. Ideal candidates will possess a technical background, strong problem-solving and communication skills, and a drive to deliver superior customer service.

Qualifications

• Bachelor’s degree in business, engineering, or related field from an accredited institution.
• 3–5 years of experience in the industry or position with a track record of achieving results.
• Understanding of the A&D procurement process including regulations.

Responsibilities

• Serves as primary point of contact for all customer requests.
• Develops and maintains in-depth knowledge of customer business and market trends.
• Manages the quotation process for new parts.
• Manages the onboarding of all new customer projects, coordinating with Engineering, Supply Chain and Operations teams to ensure all new programs are launched on time and as intended.
• Works with Manufacturing, Operations and Quality teams to maintain profitability and customer satisfaction.
• Uses the CRM database to maintain accurate contact, account, opportunity, and complaint records.
• Uses the ERP system to enter, manage, and track customer orders.
• Conduct periodic meetings to determine requirements of new opportunities and provide status of current accounts.
• Prepare quarterly and annual sales forecasts to support company profit planning.
• Support and contribute to continuous improvement initiatives.
• Attend vendor meetings and industry trade shows.

Skills

Communication

Problem-Solving

Technical Aptitude

Organizational Skills

Agility

Collaboration

Travel

Education

Bachelor’s degree in business, engineering, or related field

Job description

JBC Technologies, Inc. is seeking an Account Manager to maintain and grow key aerospace and defense customer relationships.

The role serves as the primary point of contact, coordinates with Engineering, Supply Chain, and Operations, and leads program launches to meet customer expectations. Ideal candidates will possess a technical background, strong problem-solving and communication skills, and a drive to deliver superior customer service.