988 Crisis Counselor: Life-Saving Mental Health Support

Johnson County Government; Olathe (KS); On-site; USD 54,000 - 74,000; Full time

Job summary

Johnson County Government's Mental Health Center in Olathe, KS is seeking a Crisis Call Specialist to join the 988 Crisis Team. You will answer 24/7 crisis calls, provide empathic support, and coordinate care for residents.

The role features 12-hour shifts (7a-7p and 7p-7a) with a fixed rotation, weekend and overnight differentials, and a focus on connecting individuals to appropriate services while collaborating with first responders and community agencies.

Qualifications

• Bachelor's degree in Human Services or related field is required.
• Driver's license with acceptable driving record is required.
• Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.
• One year of related work experience is preferred.
• Experience may be substituted for degree. Education may be substituted for experience.

Responsibilities

• Answers 24-hour crisis calls, chats and texts providing empathic and compassionate support.
• Triage for suicide risk and other safety related concerns, assess needs to include making least restrictive level of care recommendations, and coordinate care for citizens of Johnson County, law enforcement officers, hospitals, and other community agencies.
• Conducts outreach calls to individuals identified in need of support.
• Develops safety plans to address the needs of individuals; collaborates with JCMHC teams and other community agencies to advocate and partner for individuals' needs
• Oversees acquisition and forwarding of all necessary documentation for individuals requiring voluntary or involuntary hospitalization.
• Completes and submits documentation regarding services provided and assists with data collection in support of program goals.

Education

Bachelor's degree in Human Services or related field

Job description

Johnson County Government's Mental Health Center in Olathe, KS is seeking a Crisis Call Specialist to join the 988 Crisis Team. You will answer 24/7 crisis calls, provide empathic support, and coordinate care for residents.

The role features 12-hour shifts (7a-7p and 7p-7a) with a fixed rotation, weekend and overnight differentials, and a focus on connecting individuals to appropriate services while collaborating with first responders and community agencies.