Overnight Crisis Counselor - 988 Support (FT)

HEADQUARTERS KANSAS INC; Lawrence (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Access to LMH Health Workplace Welfare

Paid time off

EAP Program

Access to 401k

Job summary

HeadQuarters Kansas is seeking an Overnight Call and Chat Counselor in Lawrence, KS. This full-time, non-exempt role involves answering 988 and local crisis lines, delivering crisis intervention, and coordinating follow-up resources.

Training is provided, with a 36-hour week average and weekend/holiday work expectations. During training, compensation starts at $15/hour, increasing to $22/hour plus shift differential after completing the program.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• Proficiency in English written and oral language skills.
• Excellent communication skills written, and verbal.
• ASIST certification is preferred.
• Previous experience in conflict resolution.

Responsibilities

• Answers the National Suicide Prevention Lifeline (988) and local crisis lines using the philosophy of care and counseling skills included in HQCC’s Crisis Counselor Training.
• Provides crisis intervention to consumers using reflective listening skills, de-escalation, assessment of risk (e.g., suicide, homicide, substance use, sexual violence, domestic violence, and abuse & neglect), safety planning, follow-up, care linkage, and referral to resources.
• Assess consumers on the call or chat lines for imminent risk in accordance with the 988 Suicide & Crisis Lifeline Policy for Helping Callers at Imminent Risk of Suicide.
• Completes documentation in a timely and quality manner, while monitoring the quality and completeness of documentation of peers and volunteer counselors
• Handles incoming contacts effectively to ensure timely speed of answer and target answer rate
• Participates in organizational events intended to promote connectedness within the organization and the broader community.

Skills

English proficiency

Communication

Education

High school diploma or equivalent

Job description

HeadQuarters Kansas is seeking an Overnight Call and Chat Counselor in Lawrence, KS. This full-time, non-exempt role involves answering 988 and local crisis lines, delivering crisis intervention, and coordinating follow-up resources.

Training is provided, with a 36-hour week average and weekend/holiday work expectations. During training, compensation starts at $15/hour, increasing to $22/hour plus shift differential after completing the program.