Crisis Call Specialist (988 Case Manager)

Johnson County Kansas; Olathe (KS); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Shift differential overnight

Weekend/evening differential

Job summary

Johnson County Government is seeking a Crisis Call Specialist for the 988 Crisis Team at Johnson County Mental Health Center. The role provides empathetic support by phone, chat, and text to residents in crisis, with a 24/7/365 schedule and a fixed 12-hour shift rotation.

The team triages suicide risk, coordinates care with responders and community agencies, and develops safety plans to support individuals in need. A bachelor’s degree is required, and a driving record must be acceptable.

Qualifications

• Bachelor’s degree in Human Services or related field is required.
• Driver's license with acceptable driving record is required.
• Johnson County Government requires reference/background screening for all positions.

Responsibilities

• Answers 24-hour crisis calls, chats and texts providing empathic and compassionate support.
• Triage for suicide risk and other safety related concerns, assess needs to include making least restrictive level of care recommendations, and coordinate care for citizens of Johnson County, law enforcement officers, hospitals, and other community agencies.
• Conducts outreach calls to individuals identified in need of support.
• Develops safety plans to address the needs of individuals; collaborates with JCMHC teams and other community agencies to advocate and partner for individuals’ needs
• Oversees acquisition and forwarding of all necessary documentation for individuals requiring voluntary or involuntary hospitalization.
• Completes and submits documentation regarding services provided and assists with data collection in support of program goals.

Skills

Empathy

Crisis communication

Education

Bachelor’s degree in Human Services or related field

Job description

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!Johnson County Mental Health Center is looking for a Crisis Call Specialist to join our 988 Crisis Team. This team provides mental health crisis services to our community by phone. JCMHC has supported a 24/7 crisis line for over 40 years and recently became a member of the National Suicide and Crisis Lifeline (988). The intent for the 988 phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs. JCMHC has supported a local 24/7 crisis line for over 40 years and is also a member of the National Suicide Prevention Lifeline Network (988). This team is co-located in Johnson County’s Communication Center, sharing space with Sherriff, Fire and Med-Act 911 dispatch. The 988 Crisis Team works closely with Johnson County’s first responders.The 988 Crisis Team is a 24/7/365 team working 12 hour shifts (7a-7p and 7p-7a).Crisis Line Specialists will work seven 12-hour shifts every fourteen days, on a fixed rotation.

This position is eligible for a shift differential specific to overnight hours($1.50/hr), weekend hours ($0.75/hr), and evening hours ($0.75/hr).

The following schedules are available for this position:

• Day Shifts 7am-7pm on a 2-week rotating schedule:
  • Week 1-Monday, Tuesday, Friday, and Saturday
  • Week 2-Sunday, Wednesday, Thursday

JCMHC believes everyone can learn change and grow as human beings. Our role is to provide hope and promote recovery using a strength’s approach. It is important for the qualified candidate to understand and reflect these values. We are always looking for great candidates.

First review of applications will be September 4th.

Job Description

• Answers 24-hour crisis calls, chats and texts providing empathic and compassionate support.
• Triage for suicide risk and other safety related concerns, assess needs to include making least restrictive level of care recommendations, and coordinate care for citizens of Johnson County, law enforcement officers, hospitals, and other community agencies.
• Conducts outreach calls to individuals identified in need of support.
• Develops safety plans to address the needs of individuals; collaborates with JCMHC teams and other community agencies to advocate and partner for individuals’ needs
• Oversees acquisition and forwarding of all necessary documentation for individuals requiring voluntary or involuntary hospitalization.
• Completes and submits documentation regarding services provided and assists with data collection in support of program goals.

Job Requirements

Minimum Job Requirements:

Bachelor’s degree in Human Services or related field is required. Driver's license with acceptable driving record is required.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.Preferred Job Requirements:

One year of related work experience is preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

In some instances, statutory or regulatory requirements may prohibit substitution of education and/or experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.