E911 Communications Officer I

DeKalb County; Decatur (GA); On-site; USD 41,000 - 65,000; Full time

Job summary

DeKalb County seeks a 911 Telecommunication Dispatcher to answer emergency and non-emergency calls, enter data into CAD, and coordinate with police, fire and EMS units. The role supports a 24-hour operation and requires completing required certifications within stated timelines.

Minimum qualification includes a high school diploma or GED, plus one year of general work experience; testing of at least 25 NWPM is required, with ongoing training for POST, GCIC/NCIC, CPR and EMD.

Qualifications

• High school diploma or GED required; one year of general work experience.

Responsibilities

• Answers incoming emergency and nonemergency calls; enters information into CAD; coordinates with supervisors on priority calls.
• Provides lifesaving pre-arrival instructions in emergencies; stays on the line with callers until units arrive.
• Forwards information to appropriate units and updates GCIC/NCIC data; assists callers with police, fire and EMS information.
• Operates dispatch consoles; verifies and updates address data; testifies in court if required.

Skills

Communication skills

Typing speed 25 NWPM

Education

High school diploma or GED

Job description

Salary Grade: 11 Salary Range: $19.52 - $31.43/hour FLSA: Nonexempt

Starting Salary: $46,945.60 ($22.57/hour)

This classification is safety sensitive, subject to random drug testing in accordance with the County’s Drug & Alcohol Policy.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.

Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status.

Forwards information to the appropriate emergency response units or agencies; and verifies and updates information regarding repossessed vehicles through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC).

Uses a computer to enter and retrieve data; sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.

Identifies incorrect or outdated information contained in the CAD; and completes update form for changes of street names and/or addresses, and submits to supervision for verification.

Testifies in Court; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.

Minimum Qualifications:

High school diploma or GED required; one year of work experience that shows an ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required:

Must obtain the following within six months of hire: Georgia Peace Officer Standards and Training (POST) Certification, GCIC and NCIC Certifications, Cardiopulmonary Resuscitation (CPR) Certification, Emergency Medical Dispatch (EMD) Certification, and certification on all dispatch consoles within twelve months of employment.

• CritiCall Testing Requirement: Applicants must successfully pass the CritiCall assessment, including a minimum typing speed of 25 net words per minute (NWPM). Applicants selected to continue in the hiring process will receive testing instructions and scheduling information via email.
• Work Schedule: This position supports a 24-hour operation. Work schedules are assigned based on operational needs. Applicants must be willing and able to work any shift, including days, evenings, nights, weekends, and holidays.

Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.