911 Emergency Dispatcher I — Critical Call Taker

Honolulu Police Dept; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Honolulu Police Dept is seeking a 911 Emergency Response Operator I, Sr-08 to be the public's first contact in emergencies. You will answer, screen, and route calls to PSAPs, work rotating shifts including holidays, and ensure reliable attendance to support public safety.

The role requires high school graduation and clerical experience with public contact, with duties spanning call verification, information transfer, and police URS coordination.

Qualifications

• Graduation from high school is required and one year of office clerical work with public contact.
• Knowledge of standard office equipment and procedures is preferred.

Responsibilities

• Answer and route 911 calls, verify emergency nature, and direct to appropriate dispatch centers.
• Handle urgent and drop calls, relay information to URS and police units, and ensure proper handoffs.

Skills

Public contact

Office procedures

Education

High school diploma or equivalent

Job description

Honolulu Police Dept is seeking a 911 Emergency Response Operator I, Sr-08 to be the public's first contact in emergencies. You will answer, screen, and route calls to PSAPs, work rotating shifts including holidays, and ensure reliable attendance to support public safety.

The role requires high school graduation and clerical experience with public contact, with duties spanning call verification, information transfer, and police URS coordination.