911 Emergency Response Operator I

Honolulu Police Dept; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Honolulu Police Dept is seeking a 911 Emergency Response Operator I, Sr-08 to be the public's first contact in emergencies. You will answer, screen, and route calls to PSAPs, work rotating shifts including holidays, and ensure reliable attendance to support public safety.

The role requires high school graduation and clerical experience with public contact, with duties spanning call verification, information transfer, and police URS coordination.

Qualifications

• Graduation from high school is required and one year of office clerical work with public contact.
• Knowledge of standard office equipment and procedures is preferred.

Responsibilities

• Answer and route 911 calls, verify emergency nature, and direct to appropriate dispatch centers.
• Handle urgent and drop calls, relay information to URS and police units, and ensure proper handoffs.

Skills

Public contact

Office procedures

Education

High school diploma or equivalent

Job description

Description:

911 Emergency Response Operator I, Sr-08

This position is under the supervision of the 911 Emergency Response Operator II (911 ERO II). This position is the public's first contact point in an emergency and is primarily responsible for answering, screening and routing calls for service to all 911 Public Safety Answering Points (PSAP). Work requires rotating shifts, days off, weekends, and holidays, and may also require extended work hours under certain unforeseen circumstances. Regular and reliable attendance is critical due to operational needs and to ensure public safety and prompt emergency service to the community. Example of duties:

• Operates the 911 CML Automatic Call Distributor Computer System to receive, screen and expeditiously route 911 calls to the Police Dispatch, Fire Communications Center, Ambulance Dispatch, Hawaii Poison Center and the Suicide and Crisis Center. Responsible for verifying the emergency nature of each 911 call in succession and directing the calls to the proper section for service. Transfers Oahu callers requesting police service on neighbor islands.


• Handles drop, open line and urgent calls and immediately routes them to the police Urgent Response Section (URS), monitoring the call until it has been answered. Ensures that the URS call taker receives all information provided by the caller, including the Automatic Number Identification (ANI) and the Automatic Location Identification (ALI). Makes decisions to redirect these calls to another police area when police call takers and URS call takers are unavailable.

Minimum Qualification Requirements

Training and Experience: A combination of education and experience substantially equivalent to graduation from high school and one year of office clerical work experience which shall have involved public contact. License Requirement: None Knowledge of: Office practices and procedures; the purposes and uses of standard office equipment; geography of the island of Oahu; principles and techniques of dealing with people.

Benefits

• Vacation: Employees may earn up to 21 days per year.


• Sick Leave: Employees may earn up to 21 days per year.


• Holidays: 13 days a year; 14 days during election years.


• Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.


• Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available.


• Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).


• Group Life Insurance: No cost for eligible employees.


• Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.


• Retirement Plan: The Employees' Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees.


• Employee contribution required.


• Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item.


• Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.


• Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.


• All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes.


• Individuals are responsible for any related fees or charges that may apply.