911 Emergency Dispatcher I

Union County, NC; Monroe (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan (NCLGERS)

Vacation & Sick Leave

Employee Assistance Program

Job summary

Union County, NC seeks a Telecommunicator I to train and perform specialized emergency communications in the enhanced 911 Communications Department. You will be the calm voice in crises, guiding callers and coordinating responders to save lives with accuracy and compassion.

The role requires handling 911 lines, EMD protocols, CAD dispatch, and radio operations, with ongoing training and compliance with HIPAA and state laws.

Qualifications

• High School Diploma or GED or equivalent education/experience.
• Typing speed of 35 WPM and background checks required.
• Willingness to complete training for Telecommunicator duties.

Responsibilities

• Answer 911 lines, non-emergency lines, TTY, and text-to-911.
• Assist callers using EMD, fire and law enforcement protocols.
• Gather information for responders and dispatch via CAD.
• Operate a multi-channel radio and monitor responder activity.
• Verify jurisdiction for Alarm Monitoring Companies.
• Maintain HIPAA compliance and complete required trainings.
• Prepare reports and maintain records; meet deadlines.
• Attend ongoing training and certifications.

Skills

EMD protocol knowledge

Clear communication

Calm under pressure

Typing speed 35 wpm

Two-way radio operations

HIPAA compliance

Attention to detail

Jurisdiction verification

Education

High School Diploma or GED

Tools

CAD system

ProQA software

Recording equipment

Job description

Union County, NC seeks a Telecommunicator I to train and perform specialized emergency communications in the enhanced 911 Communications Department. You will be the calm voice in crises, guiding callers and coordinating responders to save lives with accuracy and compassion.

The role requires handling 911 lines, EMD protocols, CAD dispatch, and radio operations, with ongoing training and compliance with HIPAA and state laws.