911 Emergency Dispatcher - High-Stakes Communicator

County Emergency Communications; Oak Park (IL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Job summary

County Emergency Communications in Oak Park, IL, seeks 911 Emergency Dispatchers to connect callers with responders. You may handle emergency and nonemergency lines, verify locations, and relay information to police, fire, or EMS according to procedures.

The role requires calm, precise typing and the ability to work under pressure across multiple radio and computer-aided dispatch systems. Applicants should meet the agency's screening and training requirements and be prepared for shift work,

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, and clear speech.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Calm under pressure

Typing speed

Clear communication

Multitasking

Education

High school diploma

Job description

County Emergency Communications in Oak Park, IL, seeks 911 Emergency Dispatchers to connect callers with responders. You may handle emergency and nonemergency lines, verify locations, and relay information to police, fire, or EMS according to procedures.

The role requires calm, precise typing and the ability to work under pressure across multiple radio and computer-aided dispatch systems. Applicants should meet the agency's screening and training requirements and be prepared for shift work,