Public Safety 911 Dispatcher

Oakland County, Michigan Government; Pontiac (MI); On-site; USD 50,000 - 77,000; Full time

Job summary

Oakland County Sheriff’s Office seeks skilled emergency dispatchers to answer 9-1-1 calls and coordinate police, fire, and medical responses. You will provide calm, accurate instructions and support to first responders in high-pressure situations.

The role involves handling multiple systems, gathering precise caller details, and delivering critical information to officers. Training and ongoing certification are required to maintain readiness for around-the-clock operations.

Qualifications

• High school diploma or GED completion is required.
• Six months of full-time 911 call center experience or 1 year in a high-volume hospitality role or 1 year of college in any major or two emergency dispatch certifications.
• No criminal convictions; must pass background checks and psychological evaluations.

Responsibilities

• Receive and process emergency calls (police, fire, ambulance, 9-1-1).
• Dispatch appropriate personnel or refer callers to the correct agency.
• Provide pre-arrival and post-dispatch instructions during emergencies.
• Gather caller/location details and enter data accurately under pressure.
• Use multiple computer systems to enter and retrieve critical information.
• Respond to requests for information from officers (safety alerts, records).
• Maintain and operate dispatch information systems.

Skills

Communication

Calm under pressure

Multitasking

Computer literacy

Education

HS diploma / GED

1 year college or 2 certs (EMD/EMD etc)

Tools

Law Enforcement Information Network Teletype machine

Job description

Oakland County Sheriff’s Office seeks skilled emergency dispatchers to answer 9-1-1 calls and coordinate police, fire, and medical responses. You will provide calm, accurate instructions and support to first responders in high-pressure situations.

The role involves handling multiple systems, gathering precise caller details, and delivering critical information to officers. Training and ongoing certification are required to maintain readiness for around-the-clock operations.