911 Emergency Dispatcher — Critical Public Safety Operator

911 Emergency Communications; Port Washington (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differential & overtime

Job summary

911 Emergency Communications seeks skilled dispatchers to connect callers with public safety responders in Nassau. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources according to agency procedures.

Candidates must remain calm under pressure, document details accurately, and relay information across multiple communication systems while maintaining confidentiality and rapid response times.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications seeks skilled dispatchers to connect callers with public safety responders in Nassau. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources according to agency procedures.

Candidates must remain calm under pressure, document details accurately, and relay information across multiple communication systems while maintaining confidentiality and rapid response times.