Emergency Medical Dispatcher: 24/7 Critical Care Ops

911 Emergency Communications; Wilmer (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

911 Emergency Communications in Wilmer, AL is seeking skilled Emergency Medical Dispatchers to field urgent medical calls, verify locations, and assign priorities using approved protocols. The role emphasizes clear communication, rapid decision-making, and coordination with EMS resources to protect patient safety.

This position may require overnight shifts, weekends, and overtime, with training and certification expectations including Emergency Medical Dispatcher (EMD) and CPR to ensure

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Wilmer, AL is seeking skilled Emergency Medical Dispatchers to field urgent medical calls, verify locations, and assign priorities using approved protocols. The role emphasizes clear communication, rapid decision-making, and coordination with EMS resources to protect patient safety.

This position may require overnight shifts, weekends, and overtime, with training and certification expectations including Emergency Medical Dispatcher (EMD) and CPR to ensure