911 Emergency Dispatcher — Critical, Calm Response

Emergency Telecommunicator Services; Sullivan City (TX); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid leave

Professional training

Résumé du poste

The Emergency Telecommunicator Services organization is seeking a 911 Dispatch position in Sullivan City, TX. You will handle emergency and nonemergency calls, verify locations, and coordinate responders in accordance with agency procedures.

Strong communication, rapid typing, and calm problem solving are essential as you document incidents and manage multiple information streams across CAD and radio systems. Shift work and overtime may be required based on needs.

Qualifications

• High school diploma or GED required or equivalent.
• Strong typing speed and accuracy expected.
• Ability to communicate clearly and professionally with callers.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Connaissances

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Formation

High school diploma or GED

Description du poste

The Emergency Telecommunicator Services organization is seeking a 911 Dispatch position in Sullivan City, TX. You will handle emergency and nonemergency calls, verify locations, and coordinate responders in accordance with agency procedures.

Strong communication, rapid typing, and calm problem solving are essential as you document incidents and manage multiple information streams across CAD and radio systems. Shift work and overtime may be required based on needs.