911 Emergency Dispatcher — Critical, Calm Communications

Emergency Telecommunicator Services; Bruceville-Eddy (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher for Eddy, TX. The role involves handling emergency and routine calls, gathering essential information, and coordinating police, fire, or medical responders according to agency procedures.

Candidates must remain calm under pressure, type accurately, listen actively, and document details while using multiple communication systems. Training and certifications may be required depending on the agency.

Qualifications

• Typing accurately and quickly under pressure.
• Active listening to extract critical details.
• Clear spoken communication with callers and responders.
• Proficiency with basic computer systems and documentation.
• Ability to organize information and multi-task in stressful situations.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess priority and relay information per procedures.
• Enter incident data into dispatch systems.
• Dispatch responders and monitor radio traffic as details change.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher for Eddy, TX. The role involves handling emergency and routine calls, gathering essential information, and coordinating police, fire, or medical responders according to agency procedures.

Candidates must remain calm under pressure, type accurately, listen actively, and document details while using multiple communication systems. Training and certifications may be required depending on the agency.