911 Emergency Dispatcher — Calm, Rapid Response Operator

911 Emergency Communications; Bumpass (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Bumpass, VA is seeking skilled emergency dispatchers to connect callers with police, fire, or EMS resources according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders. The role requires calm communication, accuracy, and the ability to manage multiple systems under pressure.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Previous emergency communications experience or certifications may be required.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Bumpass, VA is seeking skilled emergency dispatchers to connect callers with police, fire, or EMS resources according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders. The role requires calm communication, accuracy, and the ability to manage multiple systems under pressure.