911 Emergency Dispatcher—Calm, Rapid Response Operator

911 Emergency Communications; Pennsylvania; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Job summary

911 Emergency Communications is seeking an Emergency Dispatcher for Cassandra, PA. You will answer emergency and nonemergency calls, verify locations, and relay critical information to responders using multiple radio and computer-aided dispatch systems.

Ideal candidates possess a high school diploma or equivalent, accurate typing, active listening, clear speech, and the ability to stay organized under pressure while working in rotating shifts, including nights and weekends.

Qualifications

• High school diploma or GED commonly required.
• Strong typing and accurate information gathering.
• Ability to listen carefully and communicate clearly under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using established procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor updates as situations evolve.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Organizational skills

Computer proficiency

Education

High school diploma

Tools

Computer systems

Job description

911 Emergency Communications is seeking an Emergency Dispatcher for Cassandra, PA. You will answer emergency and nonemergency calls, verify locations, and relay critical information to responders using multiple radio and computer-aided dispatch systems.

Ideal candidates possess a high school diploma or equivalent, accurate typing, active listening, clear speech, and the ability to stay organized under pressure while working in rotating shifts, including nights and weekends.