911 Emergency Dispatcher — Calm, Rapid Call Coordinator

Emergency Telecommunicator Services; St. Anne (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Saint Anne, IL. You will connect callers with responders, gather critical information, and coordinate police, fire, or EMS resources following agency procedures.

The role requires calm communication, attention to detail, and ability to manage multiple systems while maintaining confidentiality and accuracy in records.

Qualifications

• High school diploma or GED required; some agencies may require experience.
• Good typing speed and accuracy; strong listening and communication skills.
• Ability to organize information under pressure and prioritize tasks.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Saint Anne, IL. You will connect callers with responders, gather critical information, and coordinate police, fire, or EMS resources following agency procedures.

The role requires calm communication, attention to detail, and ability to manage multiple systems while maintaining confidentiality and accuracy in records.