911 Emergency Dispatcher - Calm, Precise Responders

911 Emergency Communications; Pontiac (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Job summary

911 Emergency Communications in Livingston, IL seeks an Emergency Dispatcher to connect callers with public safety responders. You will handle urgent and routine calls, confirm locations, and relay information across multiple systems, maintaining calm and accuracy under pressure.

Work may involve overnight shifts, weekends, holidays, and overtime depending on assignment and agency needs.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require experience/certifications.
• Typing accuracy, listening, clear speech, and basic computer skills are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as incidents change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer literacy

Education

High school diploma or GED

Tools

Computer systems

Job description

911 Emergency Communications in Livingston, IL seeks an Emergency Dispatcher to connect callers with public safety responders. You will handle urgent and routine calls, confirm locations, and relay information across multiple systems, maintaining calm and accuracy under pressure.

Work may involve overnight shifts, weekends, holidays, and overtime depending on assignment and agency needs.