911 Dispatcher: Calm, Real-Time Crisis Operator

County Emergency Communications; Remsenburg-Speonk (NY); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training

Job summary

County Emergency Communications in Speonk, NY seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify incident locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage multiple systems. Shifts may include overnight, weekends, and overtime; training, benefits, and background checks are part of the employment

Qualifications

• A high school diploma or recognized equivalency credential commonly required; some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Multitasking

Education

High school diploma

Job description

County Emergency Communications in Speonk, NY seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify incident locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage multiple systems. Shifts may include overnight, weekends, and overtime; training, benefits, and background checks are part of the employment