Emergency Communications Dispatcher - Be the Calm in Crisis

Emergency Telecommunicator Services; Forrest City (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services in Madison, AR seeks 911 Emergency Dispatchers to connect callers with police, fire, and EMS. The role involves handling emergency and nonemergency calls, confirming details, and coordinating responders according to procedures.

Applicants typically need a high school diploma or equivalent; some agencies may require prior experience or certifications. Expect shift work, potential overtime, and a fast-paced environment.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants, while others require prior emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Madison, AR seeks 911 Emergency Dispatchers to connect callers with police, fire, and EMS. The role involves handling emergency and nonemergency calls, confirming details, and coordinating responders according to procedures.

Applicants typically need a high school diploma or equivalent; some agencies may require prior experience or certifications. Expect shift work, potential overtime, and a fast-paced environment.