911 Emergency Dispatcher — Calm, Precise Communications

911 Emergency Communications; Hamilton (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications is seeking a dispatcher in Rice, TX. The role involves handling emergency and nonemergency calls, confirming incident details, and coordinating police, fire, or EMS resources according to agency procedures.

Candidates should have a high school diploma, strong typing, active listening, clear speech, and basic computer skills. The job may require night shifts, overtime, and adherence to confidentiality standards.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

911 Emergency Communications is seeking a dispatcher in Rice, TX. The role involves handling emergency and nonemergency calls, confirming incident details, and coordinating police, fire, or EMS resources according to agency procedures.

Candidates should have a high school diploma, strong typing, active listening, clear speech, and basic computer skills. The job may require night shifts, overtime, and adherence to confidentiality standards.