911 Emergency Dispatcher: Calm, Fast Responding Pro

County Emergency Communications; Brownsville (KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance services

Job summary

County Emergency Communications in Brownsville, KY is seeking 911 Emergency Dispatchers to manage urgent calls and coordinate responders. You will confirm locations, collect critical details, and relay information across multiple channels under pressure.

The role requires calm communication, attentiveness, and adherence to agency procedures. Shifts may include nights, weekends, and overtime with ongoing training and certification requirements.

Qualifications

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants; others seek experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Brownsville, KY is seeking 911 Emergency Dispatchers to manage urgent calls and coordinate responders. You will confirm locations, collect critical details, and relay information across multiple channels under pressure.

The role requires calm communication, attentiveness, and adherence to agency procedures. Shifts may include nights, weekends, and overtime with ongoing training and certification requirements.