911 Emergency Dispatcher: Calm, Fast-Paced Lifeline

911 Emergency Communications; Fayetteville (NC); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks skilled emergency dispatchers in Cumberland, NC. You will receive emergency and nonemergency calls, verify locations and incident details, and coordinate responders according to agency procedures.

Successful candidates need a high school diploma or GED, strong typing, active listening, and calm, clear communication. Training and background checks are required for certification and ongoing compliance.

Qualifications

• Requires a high school diploma or GED; some agencies may require experience or certification.
• Demonstrates accurate typing, listening, clear speech, and ability to organize information under pressure.
• Ability to use computer-aided dispatch systems and maintain calm under stress.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Multitasking

Education

High school diploma or GED

Tools

CAD systems

Basic computer proficiency

Job description

911 Emergency Communications seeks skilled emergency dispatchers in Cumberland, NC. You will receive emergency and nonemergency calls, verify locations and incident details, and coordinate responders according to agency procedures.

Successful candidates need a high school diploma or GED, strong typing, active listening, and calm, clear communication. Training and background checks are required for certification and ongoing compliance.