911 Emergency Dispatcher: Calm, Critical-Response Expert

911 Emergency Communications; Burlington (NC); On-site; USD 39,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications is seeking qualified dispatchers to connect callers with the appropriate emergency responders in Altamahaw, NC. The role involves receiving emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical resources according to agency procedures.

Candidates should have a high school diploma or GED and be able to work in a fast-paced environment with strong typing, listening, and communication skills.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Organize information

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications is seeking qualified dispatchers to connect callers with the appropriate emergency responders in Altamahaw, NC. The role involves receiving emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical resources according to agency procedures.

Candidates should have a high school diploma or GED and be able to work in a fast-paced environment with strong typing, listening, and communication skills.