911 Emergency Dispatcher: Calm, Critical Communications

County Emergency Communications; Coinjock (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training

Job summary

County Emergency Communications seeks an Emergency Dispatcher in Coinjock, NC. You will respond to calls, verify locations, and coordinate police, fire, and medical resources. The role requires calm communication, accuracy, and speed in relaying information across multiple systems.

Responsibilities include logging details, prioritizing incidents, and ensuring responders have up-to-date information. Shift work and background checks are customary for this essential public service position.

Qualifications

• High school diploma or equivalency commonly required; some agencies seek prior emergency communications experience.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Tools

Computer-aided dispatch

Job description

County Emergency Communications seeks an Emergency Dispatcher in Coinjock, NC. You will respond to calls, verify locations, and coordinate police, fire, and medical resources. The role requires calm communication, accuracy, and speed in relaying information across multiple systems.

Responsibilities include logging details, prioritizing incidents, and ensuring responders have up-to-date information. Shift work and background checks are customary for this essential public service position.