Critical EMS Dispatcher: 24/7 Urgent-Call Coordination

Emergency Telecommunicator Services; North Carolina; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in Cumberland, NC seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate resources. You’ll verify locations, gather incident details, and apply protocols to prioritize responses.

Roles involve overnight, weekend, and rotating shifts with overtime as needed, and require compliance with CPR certifications and dispatcher credentials. The position emphasizes accurate data entry, adherence to protocols, and teamwork with responding

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Cumberland, NC seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate resources. You’ll verify locations, gather incident details, and apply protocols to prioritize responses.

Roles involve overnight, weekend, and rotating shifts with overtime as needed, and require compliance with CPR certifications and dispatcher credentials. The position emphasizes accurate data entry, adherence to protocols, and teamwork with responding