911 Dispatcher - Calm, High-Impact Dispatch

Emergency Telecommunicator Services; Mentone (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher in Mentone, AL. The role involves handling emergency and nonemergency calls, confirming details, and coordinating with police, fire, and EMS as per agency procedures.

Dispatchers must stay calm under pressure, monitor multiple systems, and follow testing and training requirements. Overnight and shift work may be required, with some agencies offering certification opportunities.

Qualifications

• High school diploma or GED required; some agencies may require testing.
• Strong typing, listening, and clear verbal communication abilities.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using prepared questions and procedures.
• Enter incident details into CAD systems.
• Dispatch appropriate responders when needed.
• Monitor radio traffic and update units as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High School Diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher in Mentone, AL. The role involves handling emergency and nonemergency calls, confirming details, and coordinating with police, fire, and EMS as per agency procedures.

Dispatchers must stay calm under pressure, monitor multiple systems, and follow testing and training requirements. Overnight and shift work may be required, with some agencies offering certification opportunities.