911 Emergency Dispatcher — Calm, Critical Communications Pro

Emergency Telecommunicator Services; Grenell (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to support Grenell, NY. You will receive emergency and nonemergency calls, confirm details, and coordinate responders according to agency procedures.

This role requires calm communication, strong listening, and the ability to manage multiple systems. Applicants typically have a high school diploma or equivalent and may undergo testing and training as required by the agency.

Qualifications

• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizing information

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to support Grenell, NY. You will receive emergency and nonemergency calls, confirm details, and coordinate responders according to agency procedures.

This role requires calm communication, strong listening, and the ability to manage multiple systems. Applicants typically have a high school diploma or equivalent and may undergo testing and training as required by the agency.