Calm 911 Dispatcher: Rapid Help & Critical Coordination

911 Emergency Communications; St. Mary's (AK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

911 Emergency Communications in Saint Marys, AK seeks an Emergency Dispatcher to connect callers with responders. You will gather information, confirm locations, and coordinate police, fire, or EMS according to agency procedures.

Candidates should have a high school diploma or equivalent, with some agencies accepting entry-level applicants. Strong typing, listening, and clear communication are essential in a fast-paced, multi-system environment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Certifications may be required depending on the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or recognized equivalency

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Communications in Saint Marys, AK seeks an Emergency Dispatcher to connect callers with responders. You will gather information, confirm locations, and coordinate police, fire, or EMS according to agency procedures.

Candidates should have a high school diploma or equivalent, with some agencies accepting entry-level applicants. Strong typing, listening, and clear communication are essential in a fast-paced, multi-system environment.