911 Emergency Dispatcher — Calm, Critical-Calls Operator

911 Emergency Communications; Kirbyville (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Kirbyville, MO seeks emergency dispatchers to connect callers with police, fire, and medical responders. The role includes receiving calls, gathering essential information, and coordinating resources according to agency procedures.

Ideal candidates maintain calm communication, confirm locations, document changes, and relay accurate information while managing multiple systems. Training and overtime may apply, with shifts including nights and weekends.

Qualifications

• High school diploma or GED is commonly required.
• Candidates should demonstrate accuracy in typing and listening.
• Ability to organize information under pressure is essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using standard questions and procedures.
• Enter incident data into dispatch systems.
• Dispatc h appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

CAD/Computer-aided dispatch

Job description

911 Emergency Communications in Kirbyville, MO seeks emergency dispatchers to connect callers with police, fire, and medical responders. The role includes receiving calls, gathering essential information, and coordinating resources according to agency procedures.

Ideal candidates maintain calm communication, confirm locations, document changes, and relay accurate information while managing multiple systems. Training and overtime may apply, with shifts including nights and weekends.