911 Emergency Dispatcher: Calm Crisis Navigator

911 Emergency Communications; Casa Grande (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid leave

Employee assistance

Professional training

Job summary

911 Emergency Communications in Casa Grande, AZ is seeking an emergency dispatcher. The role involves answering emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical responders per agency procedures.

Candidates should have a high school diploma or GED, strong typing and listening skills, and the ability to manage multiple systems. Flexible schedules and shift work are common in this 24/7 environment.

Qualifications

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants, others require experience or certifications.
• Typing accuracy, active listening, and clear speech are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using agency procedures and documented questions.
• Enter incident data into computer-aided dispatch systems.
• Dispatch appropriate responders and monitor radio traffic as needed.
• Provide caller instructions within training limits and maintain records.
• Protect confidential information and stay available for shifts.

Skills

Active listening

Accurate typing

Clear speech

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Casa Grande, AZ is seeking an emergency dispatcher. The role involves answering emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical responders per agency procedures.

Candidates should have a high school diploma or GED, strong typing and listening skills, and the ability to manage multiple systems. Flexible schedules and shift work are common in this 24/7 environment.